Duties and Responsibilities:

– CRM implementation and management
– CRM project management until the result and delivery of the system
– Analysis of new CRM needs
– Analysis of information recorded in CRM
– Analysis of customer behavior
– Extracting processes and compiling executive instructions in CRM
– Proposing new solutions in the field of customer relationship management systems based on the company’s strategy and needs
– Constantly increasing the efficiency and new features of the desired systems and providing new solutions and updating the company’s CRM
– Formulating the goals of the customer relationship management system (CRM)

– The ability to design a comprehensive communication system with the company’s customers
– Preparing management reports and analyzing and presenting statistics
– Examining the current situation, extracting and documenting customer communication channels

Other eligibility conditions:

– Familiar with IT principles and concepts
– Familiar with tourism and tourism industry
– Having at least 3 years of work experience completely related to the aforementioned job description
– Successful experience in CRM projects
– Having systematic thinking and creativity

Description of duties:

– Tourism services, flight reservations and travel tours
– Communicating with clients in person, agencies and partner companies
– Carrying out all activities related to support, execution and sale of tours and tickets

Specialties:– Full familiarity with the field of tourism and the tourism industry
– Full familiarity with the online sales system
– Getting to know the content management system
– Getting to know the reservation and backend system
– Familiarity with the English language
– Familiarity with MS Office
– Good public relations, high expression skills and the ability to communicate with customers
– Ability to provide customer support at all hours of the day and night

Description of duties:

– Developing and implementing marketing strategies in the field of tourism
– Developing online and offline marketing campaigns in the field of tourism
– Planning and budgeting and managing campaigns, forecasting needs and necessary budgeting

– Monitoring the implementation process, reviewing and preparing reports regarding the effectiveness of each campaign
– Producing promotional information to promote business goals
– Testing and analyzing new and new marketing opportunities
– Developing and overseeing the creative development of promotional materials, website content, advertisements, social media and other marketing related projects

Required skills:

– Full familiarity with the field of tourism and the tourism industry
– Having excellent leadership, influence and communication skills and the ability to lead multi-functional team members to achieve strategic goals
– Having strategic thinking, creativity and problem solving skills and high presentation skills
– Having the ability of effective strategic planning, forecasting and budgeting skills
– Experienced in campaign management and cost control and social media
– High skill in verbal and written communication
– Proficient in digital marketing space
– Proficient in formulating marketing strategies
– Experience and ability to manage a marketing team
– The ability to carry out out-of-town missions

In the QC department, all matters related to communication with customers, surveys and follow-up of issues raised in the survey process are done.

Description of duties:

– Communication with customers
– Conducting a survey according to the services received by customers and reporting to the relevant unit

Requirements:

– Good public relations and ability to communicate with customers
– Patient and accurate in recording and following up customer comments
– Getting to know the basics of working with computers, search tools and the Internet
– Ability to do group work

In the FIT department, all individual tour services (international hotels, visa, domestic and international flights) are sold in person.

Description of duties:

– Communication with customers
– Carrying out all matters related to individual tours (selling international hotels, visas, international trains, etc.)

needs:

– Ability to plan travel

– Proficient in various international hotel sales systems
– Proficiency in English
– Getting to know the basics of working with computers, search tools and the Internet
– Ability to do group work
– Good public relations and ability to communicate with customers

Requirements:

– Familiar with the Instagram environment and performance analysis tools in this environment and its algorithms
– Relative mastery of design tools such as Photoshop, InDesign and Illustrator
– Familiarity with video editing tools (such as Premiere)
– Interested in graphic activities
– Regular and accurate
– Ability to do group work
– Crisis management ability

Description of duties:

– Communication with customers
– Doing all the things related to individual tours in Türkiye

Requirements:

– Dominating the tourism market of Turkey
– Ability to plan travel
– Proficient in various international hotel sales systems
– Familiarity with English and preferably Turkish language
– Getting to know the basics of working with computers, search tools and the Internet
– Ability to do group work
– Good public relations and ability to communicate with customers

Description of duties:

– Familiar with control and content management systems such as WordPress
– Familiar with Photoshop tools
– Familiar with SEO concepts
– Ability to work with Google Analytics
– Ability to work with Google Webmaster
– Site update
Other activities related to the website
Proficiency in English is an advantage

Proficient in all visa matters of European countries, especially Schengen countries.

Description of duties:

– Mastering the detailed examination of applicants’ documents.
– Mastery in completing the visa application form.

Requirements:

– Familiarity with the English language
– Proficient in ICDL
– Regular and accurate
– Ability to do group work
– Crisis management ability
– Having high public relations and strong expression skills

Description of the job position

– Communicating with customers by phone, email or in person
– Carrying out all ticket sales

Requirements:

– Proficient in various reservation and system sales systems (Amadeus, Iran Air, etc.)
– Familiarity with the English language
– Getting to know the basics of working with a computer, search and internet tools, and MS Office
– Ability to do group work
Good public relations and ability to communicate with customers

Required conditions

– High accuracy in performance
– Good attitude and high public relations
– Regular and punctual
– Proficient in computer and ICDL
– Has the spirit of teamwork and group work
– Preferably familiar with accounting principles

Description of duties:

Communicating with hotels and agents in destination countries related to each tour via email and phone
Continuous communication with the sales department
Coordinate with related guides

Requirements:

Complete command of the English language (reading, writing and speaking)
Proficient in ICDL
Interested in tourism and travel planning
Ability to do group work
Crisis management ability

Field of study preferably accounting

Required conditions
Mastering the control and reconciliation of accounts
Pursuing and collecting claims
Getting to know the salary list and registration of salary documents
Familiar with office software including Word, Excel and…..
Familiarity with accounting of travel agencies is considered an advantage.

In the sales department of outbound tours, all outbound tours that are held in recreational or commercial fields are offered to in-person customers, agencies and related companies.

Description of duties:

– Communication with in-person customers, agencies and partner companies
– Acquaintance with all products and routes of outgoing tours
Doing all the things related to tour sales

Requirements:

– Interested in tourism and travel planning
– Ability to do group work
– Good public relations, high communication skills and the ability to communicate with customers

Description of duties:
– Communication with customers
– Doing all the things related to individual tours in Türkiye

needs

– Dominating the tourism market of Turkey
– Ability to plan travel
– Proficient in various international hotel sales systems
– Familiarity with English and preferably Turkish language
– Getting to know the basics of working with computers, search tools and the Internet
– Ability to do group work
– Good public relations and ability to communicate with customers

In the CRM department, all matters related to communication with customers, surveys and follow-up of issues raised in the survey process are done.

Description of duties

– Communication with customers
– Conducting a survey according to the services received by customers and reporting to the relevant unit

needs

– Good public relations and ability to communicate with customers

Familiarity with CRM

systems
– Patient and accurate in recording and following up customer comments
– Getting to know the basics of working with computers, search tools and the Internet
– Ability to do group work

needs:
– Mastery of marketing principles
– Mastery of sales skills
– Getting to know the principles and techniques of negotiation
– Ability to solve problems
– Familiarity with Word, Excel, Power Point
– Teamwork ability
– Strong public relations
– Follow-up and order in work

– Communicating with customers by phone, email or in person
– Carrying out all ticket sales

Requirements:

– Proficient in various reservation and system sales systems (Amadeus, Iran Air, etc.)
– Familiarity with the English language
– Getting to know the basics of working with a computer, search and internet tools, and MS Office
– Ability to do group work
– Good public relations and ability to communicate with customers

Description of the job position
– Complete mastery of the principles and concepts of design and color
– Proficient in designing brochures, catalogs, posters, etc.
– Proficient in Illustrator, Photoshop graphic software
– Familiarity with virtual space and design principles in Digital Marketing
– Designing banners, infographics, sliders, etc. for websites and social networks
– Proficient in designing Instagram posts and stories
– Skill in designing internet banners and advertising campaigns
– Having the ability to manage several projects at the same time
– The spirit of teamwork, the ability to communicate and exchange ideas with people
– Responsibility, time management, commitment to the organization and accuracy in work

Description of the job position
– Carrying packages, letters and other supplies from the company to individuals and vice versa
– Receiving claims for receivables, contracts, etc. from customers or other persons
– Receiving cash and checks from the bank or vice versa
– Referring to departments, organizations and other companies, in order to follow up and carry out the company’s administrative affairs

Requirements:

– Getting to know how to work with a computer
– Has a motorcycle
– Has a level 2 certificate
– Ability to do group work
Explanation: It is mandatory to present a certificate of non-supishine and non-addiction and a guarantee of good work performance.